March 31, 2020
Dear Firwin Customers and Suppliers,
Please note that Firwin is continuing regular operations as an essential service provider based on the Government of Ontario directive that “Manufacturing Businesses that support and facilitate the two-way movement of essential goods within integrated North America are considered to be essential services”. We continue to maintain all of our regular operations subject to any governmental restrictions and labor availability.
Please note that during this challenging period our standard delivery time is extended to 3-4 weeks and some orders may be delayed from time to time. Please notify Firwin about critical, time-sensitive orders so that we can try our best to accommodate them.
Firwin is taking all necessary precautions to safeguard our employees under the current COVID-19 conditions. Included in this effort is cancelling any visits to our facility from customers or vendors. Firwin is also curtailing any site visits for measuring and installation. If this poses a challenge, please contact us by phone (877-347-9467) or email (firstname.lastname@example.org) to make alternative arrangements.
At this challenging time for all of us, we would like to extend our thanks to our suppliers for their continued support and efforts. We also want to thank our customers for their continued business and understanding.